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What Universal Credit is

Universal Credit is a payment to help with your living costs. It’s paid monthly.

You may be able to get it if you’re on a low income or out of work.

If you already get other benefits

Universal Credit is replacing the following benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

If you currently get any of these benefits, you do not need to do anything unless:

  • you have a change of circumstances you need to report
  • the Department for Work and Pensions (DWP) contacts you about moving to Universal Credit

Do you need help to make a new Universal Credit claim?

Citizens Advice Isle of Wight can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Contact the Help to Claim Universal Credit Team:

– Email [email protected] and a local team member will call you back as soon as they can.

– Contact the national Help to Claim team on 0800 144 8 444 to speak to an adviser on the telephone. Lines are open from 8am to 6pm.

– Visit the national Citizens Advice website for a webchat.

For Citizens Advice IOW Help to Claim Sessions please click here

Citizens Advice IOW

Telephone: Call Adviceline on 03444 111 444*

*Adviceline is open 9am until 5pm Monday to Friday.