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How to complain about services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, you have the right to make a formal complaint. Who must have a complaints procedure? By law, all organisations providing NHS and local authority social care must have...

Complaining to Adult Services

Making a Complaint When things go wrong we aim to put things right quickly, informally and without a fuss.  However, a formal statutory complaints procedure is available if we are unable to resolve a service user’s complaint on an informal basis. How to Make a...