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Selected groups, including people who live on the Isle of Wight, and NHS Volunteer Responders, can now download the NHS Test and Trace app as part of our new trial. If you’ve been invited to take part in the trial, you’ll have received a special code through the post or by email. The code will look something like this: t4dc-wecb.

After you’ve downloaded the app, you’ll be asked to enter your code. The app will need this code to work. The dash in the middle of the code will appear automatically, so don’t worry if you cannot find it on your keyboard.

The app is designed for use on smartphones only, not tablets. This is because for contact tracing to be effective, it needs to be on a device that you carry with you most of the time.

If you have an Apple phone, you can download the app from the Apple App Store. If you have an Android phone, you can download it from Google Play.

For more help on downloading the app, see this user guide.

If you’re having issues downloading the app, visit our troubleshooting common questions, or report a problem using our online form.

The NHS has used several mobile applications during the course of the pandemic to help patients assess and report their symptoms. This week, they have started trialling the 'NHS Covid-19' contact-tracing app, after a series of delays in the development process

Published 14/08/2020