When things go wrong we aim to put things right quickly, informally and without a fuss. However, a formal statutory complaints procedure is available if we are unable to resolve a service user’s complaint on an informal basis.
How to Make a Complaint
Online: submit a complaint using our online complaint form.
By Post : send your complaint by letter to ASC Complaints and Appeals Officer, FREEPOST RTGE-TBEC-BYAY, Adult Social Care Compliments and Complaints, Isle of Wight Council, Floor 2, County Hall, Newport, Isle of Wight, PO30 1UD.
Or by downloading and completing a complaint reporting form and sending it to the above address, please download a copy of the form.
Please note: You can speak to or make an appointment to meet with the Adult Social Care Complaints Team by telephoning 01983 823340.