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Heating & Water Bill Tips

Heating & Water Bills: Is your home cold? · Use thermal curtains and draught-proofing to retain heat, blocking up unused chimneys and lagging pipes · Have your boiler serviced to make sure it’s working at its best · Understand how to use your heating system · Zone...

Vets Complaints

Complaining about a Vet: When you buy veterinary care for your pet, you are buying a service. Your vet must deliver this service with reasonable care and skill. As a consumer, you can complain if the service wasn’t delivered with reasonable care and skill. When you...

Loan Sharks

Illegal money lenders, or loan sharks, are a problem across the country. Loan sharks are not a community service and should never be used under any circumstances. There are other affordable credit options available to you if you need to borrow money, even if you have...

Way to report Crime & Community Safety Issues

There are many ways that you can deal with crime or community safety issues. This section explains some of these, giving contact details of those who can help. In an emergency always dial 999. To report non-emergency crimes dial 101. You should call 101 to report...

Your Consumer Rights

The law protects your consumer rights when you buy goods or services. You can get help if you’re treated unfairly or when things go wrong. This includes problems with: credit and store cards faulty goods counterfeit goods poor service contracts builders rogue traders...

Staying Safe Online

The internet can be fun and a great way to talk to friends, play games, watch videos and listen to music. But not everyone online is real or honest about who they say they are and not all information on the web can be trusted. Remember to stay safe! Tips For Staying...