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Making Decisions ( Mental Capacity)

Mental Capacity Act (MCA): The Mental Capacity Act (MCA) is designed to protect and empower people who may lack the mental capacity to make their own decisions about their care and treatment. It applies to people aged 16 and over.   It covers decisions about...

How to complain about services

If you are not happy with the service that you receive, or if you feel that something has gone wrong, you have the right to make a formal complaint. Who must have a complaints procedure? By law, all organisations providing NHS and local authority social care must have...

Having Your Say about Health Matters

How you can get involved Listening to you: The IOW NHS want to ensure that the way we engage with residents and patients on the Island and seek your views is meaningful, easy to follow and gives you every opportunity to get involved or have your say. By working with...

Advocacy – Support Available

What is advocacy? Advocacy means getting support from another person to help you express your views and wishes, and to help make sure your voice is heard. Advocacy is a process of supporting and enabling people to: Express their views and concerns. Access information...