If you want a refund because of coronavirus:
If something you were planning to do has been cancelled because of coronavirus, there could be something you can do. For example, if you had travel plans or were going to an event.
You should check the website of the business or service you are worried about or any emails you have received from them. They might have changed their normal rules to help you.
If you were meant to travel:
If your booking is cancelled because of coronavirus, contact the company you booked with. You have the right to a refund – or you can choose to rebook for another time.
It is worth telling the company when you contact them if you need the money urgently, for example if you have lost your job because of coronavirus.
You can chase the company if you do not get your refund on time. Your refund should be paid:
- within 14 days for a cancelled package holiday – check if your holiday’s a package holiday
- within 7 days for a European flight – you can check what counts as a European flight on the EU’s website
If something was cancelled that was not a package holiday or European flight, check the terms and conditions to find out when you will get your refund.
It might take longer to get your refund currently as there are lots of people asking for refunds.
For more specific information visit the national Citizens Advice website.
Contact the Citizens Advice consumer helpline (formerly known as Consumer Direct) if you need more help with a consumer problem.
Call the Helpline:
Citizens Advice consumer helpline: 0808 223 1133
Textphone: 18001 0808 223 1133
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.